West Derby Medical Centre would like to welcome you to our website, enabling you to access up to date information 24 hours a day, seven days a week.
Our practice are fully supported by receptionists and administration staff. Also attached to the practice but based at Dovecot Health Centre are District Nurses, who can be contacted Monday to Friday on 0151 295 9460, the Health Visitors are based in Yew Tree Centre and can be contacted on 0151 296 7919 and the Midwives are based at Liverpool Women's Hospital and can be contacted on 0151 702 4177.
There is a member of staff available, either via the telephone or face to face, from Monday to Friday 8am to 6.30pm to deal with your enquiries. The practice is registered under and conforms to the Data Protection Act and patients can gain access, if necessary, to their records in accordance with current legislation.
|Monday||7.00am - 6.30pm|
|Tuesday||7.00am - 7.30pm|
|Wednesday||7.00am - 6.30pm|
|Thursday||7.30am - 6.30pm|
|Friday||8.00am - 6.30pm|
All consultations are by appointment only, patients will be offered the first available appointment at the surgery – the appointments line details are as follows:-
0151 259 2900 open 8.30am to 5.30pm
Monday to Friday
There is an automated system in operation on the appointments line for routine GP appointments and for any other appointments such as with the Practice Nurse or an urgent appointment you can speak to a receptionist. You can also register with the practice for Patient Access so that you can book appointments, request repeat prescriptions and view certain aspects of your medical record online.
The practice offers early morning appointments 3 times per week and 1 late evening surgery per week together with morning, lunch time and afternoon appointments.
Telephone consultations are also available with all GPs in certain circumstances, such as test results, medication reviews, sore throats, earache, head lice, V&D, water infections, forms and repeat sick notes. Please inform the receptionist when you ring the appointments line if you wish to have a telephone consultation. If you cannot attend an appointment you have made please ring and cancel it in advance as continued failure to do this will result in you being removed from the practice list.
The practice endeavours to provide a high standard of health care but occasionally things do not go as smoothly as they should and if you have any cause for complaint or any suggestions to make, please either put it in writing to the Practice Manager or ask to make an appointment to see her.
All patients have the right to be registered with a GP, to be offered a health check, to receive emergency care at any time and receive appropriate drugs and medicines, to be referred for a specialist opinion (where appropriate) and to choose whether or not to take part in medical research or student training. Patients have a responsibility to, where possible, use our service within the resources available, to cancel a pre-booked appointment, not to be violent or display abusive behaviour and to maintain good relations with the practice.
THE PRACTICE WILL NOT TOLERATE VERBAL AND/OR THREATENING VIOLENT BEHAVIOUR
THE AREA COVERED BY THE PRACTICE IS LIVERPOOL 12 ONLY